BreadCrumbs: Asterisk Queue

Asterisk Queue

From Luke Jackson

(Difference between revisions)
Jump to: navigation, search
Revision as of 04:29, 17 May 2007 (edit)
Ljackson (Talk | contribs)

← Previous diff		 Revision as of 04:30, 17 May 2007 (edit)
Ljackson (Talk | contribs)
(→Dynamically Add Members and Record Time-In-Queue (Asterisk 1.2))
Next diff →
Line 59: Line 59:
exten => s,2,Playback(sorry-cant-let-you-do-that) exten => s,2,Playback(sorry-cant-let-you-do-that)
exten => s,3,Hangup() exten => s,3,Hangup()
 +</pre>
 +
 +=== Dynamically Add Members and Record Time-In-Queue (Asterisk 1.4) ===
 +
 +Adds or removes a dynamic member to the queue and logs the time in queue in seconds in /var/log/asterisk/queue_log.
 +
 +<pre>
 +; Adds a dynamic agent/member to a queue and logs Time-In-Queue
 +; arg1 = trunk number, arg2 = number
 +[macro-agent-add]
 +exten => s,1,Wait(1)
 +exten => s,2,Macro(user-callerid)
 +exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
 +exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail.
 +exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n) ; using chan_local allows us to have agents over trunks
 +exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
 +exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
 +exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
 +exten => s,9,Wait(1)
 +exten => s,10,Playback(agent-loginok)
 +exten => s,11,Hangup()
 +exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
 +exten => s,107,UserEvent(RefreshQueue)
 +exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
 +exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
 +exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
 +exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
 +exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
 +exten => s,113,Wait(1)
 +exten => s,114,Playback(agent-loggedoff)
 +exten => s,115,Hangup()
 +exten => s,116,Playback(sorry-cant-let-you-do-that)
 +exten => s,117,Hangup()
</pre> </pre>

Revision as of 04:30, 17 May 2007

Contents

Queue Log App

QueueLog(queuename,uniqueid,agent,event,params):

Allows you to write your own events into the queue log: 

QueueLog(101,${UNIQUEID},${AGENT},WENTONBREAK,600)

http://bugs.digium.com/view.php?id=7368

Dynamic Members Extension

Add the following line to enable the agent-add macro for a queue into your extensions configuration file. 

exten => 1234*,1,Macro(agent-add,1234,)

Dynamic Members Macros

Add the appropriate macro for your needs and version of asterisk into your macros configuration file.

Dynamically Add Members and Record Time-In-Queue (Asterisk 1.2)

Adds or removes a dynamic member to the queue and logs the time in queue in seconds in /var/log/asterisk/queue_log. 

; Adds a dynamic agent/member to a queue and logs Time-In-Queue
; arg1 = trunk number, arg2 = number
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)       ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that)
exten => s,117,Hangup()

; Removes a dynamic agent/member from a Queue
; arg1 = trunk number, arg2 = number
[macro-agent-del]
exten => s,1,Wait(1)
exten => s,2,Playback(sorry-cant-let-you-do-that)
exten => s,3,Hangup()

Dynamically Add Members and Record Time-In-Queue (Asterisk 1.4)

Adds or removes a dynamic member to the queue and logs the time in queue in seconds in /var/log/asterisk/queue_log. 

; Adds a dynamic agent/member to a queue and logs Time-In-Queue
; arg1 = trunk number, arg2 = number
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)       ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that)
exten => s,117,Hangup()

Asterisk 1.4 

; Adds a dynamic agent/member to a Queue
; arg1 = trunk number, arg2 = number
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j)       ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that)
exten => s,112,Hangup()
Retrieved from "http://wiki.ljackson.us/Asterisk_Queue"
Personal tools