BreadCrumbs: Asterisk Queue
Asterisk Queue
From Luke Jackson
(Difference between revisions)
| Revision as of 04:51, 17 May 2007 (edit) Ljackson (Talk | contribs) (→Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.2)) ← Previous diff |
Current revision (20:51, 17 May 2007) (edit) Ljackson (Talk | contribs) (→Dynamic Members Macros) |
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| Line 1: | Line 1: | ||
| - | == Queue Log App == | + | == Queue Log Function == |
| QueueLog(queuename,uniqueid,agent,event,params): | QueueLog(queuename,uniqueid,agent,event,params): | ||
| Line 11: | Line 11: | ||
| == Dynamic Members Extension == | == Dynamic Members Extension == | ||
| - | Add the following line to enable the agent-add macro for a queue into your extensions configuration file. | + | Add the following line to enable the agent-manage macro for a queue into your extensions configuration file. |
| - | exten => 1234*,1,Macro(agent-add,1234,) | + | exten => 1234*,1,Macro(agent-manage,1234,) |
| == Dynamic Members Macros == | == Dynamic Members Macros == | ||
| Add the appropriate macro for your needs and version of asterisk into your macros configuration file. | Add the appropriate macro for your needs and version of asterisk into your macros configuration file. | ||
| + | |||
| + | * '''Important:''' Ensure that your context for internal calls is the same as '''from-internal''' if not you will have to change this. | ||
| === Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4) === | === Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4) === | ||
| - | Adds or removes a dynamic member to the queue and logs the time in queue in seconds in /var/log/asterisk/queue_log. | + | Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log. |
| <pre> | <pre> | ||
| Line 54: | Line 56: | ||
| === Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.2) === | === Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.2) === | ||
| - | Adds or removes a dynamic member to the queue and logs the time in queue in seconds to /var/log/asterisk/queue_log. | + | Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log. |
| + | |||
| + | * Requires Queue_Log patch see [[#Queue Log Function|Queue Log Function]] | ||
| <pre> | <pre> | ||
| Line 87: | Line 91: | ||
| === Dynamically Manage Agents/Members (Asterisk 1.4) === | === Dynamically Manage Agents/Members (Asterisk 1.4) === | ||
| - | Adds or removes a dynamic member to the queue. | + | Adds or removes a dynamic member to the queue based on called ID information. |
| <pre> | <pre> | ||
| Line 96: | Line 100: | ||
| exten => s,2,Macro(user-callerid) | exten => s,2,Macro(user-callerid) | ||
| exten => s,3,Set(CALLBACKNUM=${CALLERID(number)}) | exten => s,3,Set(CALLBACKNUM=${CALLERID(number)}) | ||
| - | exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail. | + | exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111)) ; if no number, jump to fail. |
| exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks | exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks | ||
| exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM}) | exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM}) | ||
| Line 111: | Line 115: | ||
| </pre> | </pre> | ||
| - | === Dynamically Manage Agents/Members (Asterisk 1.4) === | + | === Dynamically Manage Agents/Members (Asterisk 1.2) === |
| - | Adds or removes a dynamic member to the queue. | + | Adds or removes a dynamic member to the queue based on called ID information. |
| <pre> | <pre> | ||
| Line 122: | Line 126: | ||
| exten => s,2,Macro(user-callerid) | exten => s,2,Macro(user-callerid) | ||
| exten => s,3,Set(CALLBACKNUM=${CALLERID(number)}) | exten => s,3,Set(CALLBACKNUM=${CALLERID(number)}) | ||
| - | exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail. | + | exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111)) ; if no number, jump to fail. |
| exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n) ; using chan_local allows us to have agents over trunks | exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n) ; using chan_local allows us to have agents over trunks | ||
| exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM}) | exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM}) | ||
| Line 141: | Line 145: | ||
| The above macros are based on macros from the FreePBX front-end to Asterisk. If you choose to implement any of the above macros and are using FreePBX I recommend doing some additional cleanup. | The above macros are based on macros from the FreePBX front-end to Asterisk. If you choose to implement any of the above macros and are using FreePBX I recommend doing some additional cleanup. | ||
| - | * Remove all references to agent-del in extensions_additional.conf as agent-manage will now facilitate this. | + | * Remove all references to agent-add and agent-del in extensions_additional.conf as agent-manage will now facilitate this. |
| + | exten => 1234*,1,Macro(agent-add,1234,) | ||
| exten => 1234**,1,Macro(agent-del,1234,1234) | exten => 1234**,1,Macro(agent-del,1234,1234) | ||
| - | * Remove agent-del from extension.conf as agent-manage will now facilitate this. | + | * Remove agent-add and agent-del from extension.conf as agent-manage will now facilitate this. |
| + | [macro-agent-add] | ||
| + | [macro-agent-del] | ||
Current revision
Contents |
[edit]
Queue Log Function
QueueLog(queuename,uniqueid,agent,event,params):
Allows you to write your own events into the queue log:
QueueLog(101,${UNIQUEID},${AGENT},WENTONBREAK,600)
http://bugs.digium.com/view.php?id=7368
[edit]
Dynamic Members Extension
Add the following line to enable the agent-manage macro for a queue into your extensions configuration file.
exten => 1234*,1,Macro(agent-manage,1234,)
[edit]
Dynamic Members Macros
Add the appropriate macro for your needs and version of asterisk into your macros configuration file.
- Important: Ensure that your context for internal calls is the same as from-internal if not you will have to change this.
[edit]
Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4)
Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log.
; Adds or removes a dynamic agent/member for a queue and logs Time-In-Queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,117,Hangup()
[edit]
Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.2)
Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log.
- Requires Queue_Log patch see Queue Log Function
; Adds or removes a dynamic agent/member for a queue and logs Time-In-Queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n) ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,117,Hangup()
[edit]
Dynamically Manage Agents/Members (Asterisk 1.4)
Adds or removes a dynamic member to the queue based on called ID information.
; Adds or removes a dynamic agent/member for a queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111)) ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,112,Hangup()
[edit]
Dynamically Manage Agents/Members (Asterisk 1.2)
Adds or removes a dynamic member to the queue based on called ID information.
; Adds or removes a dynamic agent/member for a queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111)) ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n) ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,112,Hangup()
[edit]
FreePBX
The above macros are based on macros from the FreePBX front-end to Asterisk. If you choose to implement any of the above macros and are using FreePBX I recommend doing some additional cleanup.
- Remove all references to agent-add and agent-del in extensions_additional.conf as agent-manage will now facilitate this.
exten => 1234*,1,Macro(agent-add,1234,) exten => 1234**,1,Macro(agent-del,1234,1234)
- Remove agent-add and agent-del from extension.conf as agent-manage will now facilitate this.
[macro-agent-add] [macro-agent-del]
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