Asterisk Queue

From Luke Jackson

Revision as of 20:32, 30 December 2006 (edit) Ljackson (Talk | contribs) (→Dynamic Members) ← Previous diff		Revision as of 20:35, 30 December 2006 (edit) Ljackson (Talk | contribs) (→Asterisk 1.4) Next diff →
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	exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail.		exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116)) ; if no number, jump to fail.
	exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks		exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j) ; using chan_local allows us to have agents over trunks
-	exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})	+	exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
-	exten => s,9,Wait(1)	+	exten => s,7,Wait(1)
-	exten => s,10,Playback(agent-loginok)	+	exten => s,8,Playback(agent-loginok)
-	exten => s,11,Hangup()	+	exten => s,9,Hangup()
	exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)		exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
	exten => s,107,UserEvent(RefreshQueue)		exten => s,107,UserEvent(RefreshQueue)
-	exten => s,113,Wait(1)	+	exten => s,108,Wait(1)
-	exten => s,114,Playback(agent-loggedoff)	+	exten => s,109,Playback(agent-loggedoff)
-	exten => s,115,Hangup()	+	exten => s,110,Hangup()
-	exten => s,116,Playback(sorry-cant-let-you-do-that)	+	exten => s,111,Playback(sorry-cant-let-you-do-that)
-	exten => s,117,Hangup()	+	exten => s,118,Hangup()
	</pre>		</pre>

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Revision as of 20:35, 30 December 2006

Queue Log App

QueueLog(queuename,uniqueid,agent,event,params):

Allows you to write your own events into the queue log:

QueueLog(101,${UNIQUEID},${AGENT},WENTONBREAK,600)

http://bugs.digium.com/view.php?id=7368

Dynamic Members

Logs a dynamic member in or out of the queue.

; Adds a dynamic agent/member to a Queue
; arg1 = trunk number, arg2 = number
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)       ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that)
exten => s,117,Hangup()

; Removes a dynamic agent/member from a Queue
; arg1 = trunk number, arg2 = number
[macro-agent-del]
exten => s,1,Wait(1)
exten => s,2,Playback(sorry-cant-let-you-do-that)
exten => s,3,Hangup()

Asterisk 1.4

; Adds a dynamic agent/member to a Queue
; arg1 = trunk number, arg2 = number
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j)       ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that)
exten => s,118,Hangup()