BreadCrumbs: Asterisk Queue

Asterisk Queue

From Luke Jackson

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(Dynamically Manage Agents/Members (Asterisk 1.2))
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(Dynamic Members Macros)
 
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Add the appropriate macro for your needs and version of asterisk into your macros configuration file. Add the appropriate macro for your needs and version of asterisk into your macros configuration file.
 +
 +* '''Important:''' Ensure that your context for internal calls is the same as '''from-internal''' if not you will have to change this.
=== Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4) === === Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4) ===
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Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log. Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log.
 +
 +* Requires Queue_Log patch see [[#Queue Log Function|Queue Log Function]]
<pre> <pre>

Current revision

Contents

Queue Log Function

QueueLog(queuename,uniqueid,agent,event,params):

Allows you to write your own events into the queue log:

QueueLog(101,${UNIQUEID},${AGENT},WENTONBREAK,600)

http://bugs.digium.com/view.php?id=7368

Dynamic Members Extension

Add the following line to enable the agent-manage macro for a queue into your extensions configuration file.

exten => 1234*,1,Macro(agent-manage,1234,)

Dynamic Members Macros

Add the appropriate macro for your needs and version of asterisk into your macros configuration file.

  • Important: Ensure that your context for internal calls is the same as from-internal if not you will have to change this.

Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.4)

Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log.

; Adds or removes a dynamic agent/member for a queue and logs Time-In-Queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j)       ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,117,Hangup()

Dynamically Manage Agents/Members and log Time-In-Queue (Asterisk 1.2)

Adds or removes a dynamic member to the queue based on called ID information and logs the time in queue in seconds to /var/log/asterisk/queue_log.

; Adds or removes a dynamic agent/member for a queue and logs Time-In-Queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?116))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)       ; using chan_local allows us to have agents over trunks
exten => s,6,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGIN,0)
exten => s,7,Set(DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})=${EPOCH})
exten => s,8,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,9,Wait(1)
exten => s,10,Playback(agent-loginok)
exten => s,11,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Set(ORGEPOCH=${DB(agentlogin/q_${ARG1}_a_${CALLBACKNUM})})
exten => s,109,Set(LGNT=$[${EPOCH} - ${ORGEPOCH}])
exten => s,110,GotoIf($["${LGNT}" = "0"]?116:111)
exten => s,111,QueueLog(${UNIQUEID},${ARG1},${CALLBACKNUM},AGENTLOGOFF,${LGNT})
exten => s,112,DBdel(agentlogin/q_${ARG1}_a_${CALLBACKNUM})
exten => s,113,Wait(1)
exten => s,114,Playback(agent-loggedoff)
exten => s,115,Hangup()
exten => s,116,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,117,Hangup()

Dynamically Manage Agents/Members (Asterisk 1.4)

Adds or removes a dynamic member to the queue based on called ID information.

; Adds or removes a dynamic agent/member for a queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n||j)       ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,112,Hangup()

Dynamically Manage Agents/Members (Asterisk 1.2)

Adds or removes a dynamic member to the queue based on called ID information.

; Adds or removes a dynamic agent/member for a queue
; arg1 = queue number, arg2 = number
[macro-agent-manage]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Set(CALLBACKNUM=${CALLERID(number)})
exten => s,4,GotoIf($["${CALLBACKNUM}" = ""]?111))      ; if no number, jump to fail.
exten => s,5,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)       ; using chan_local allows us to have agents over trunks
exten => s,6,UserEvent(Agentlogin|Agent: ${CALLBACKNUM})
exten => s,7,Wait(1)
exten => s,8,Playback(agent-loginok)
exten => s,9,Hangup()
exten => s,106,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal/n)
exten => s,107,UserEvent(RefreshQueue)
exten => s,108,Wait(1)
exten => s,109,Playback(agent-loggedoff)
exten => s,110,Hangup()
exten => s,111,Playback(sorry-cant-let-you-do-that) ; Catch error and give simple notification.
exten => s,112,Hangup()

FreePBX

The above macros are based on macros from the FreePBX front-end to Asterisk. If you choose to implement any of the above macros and are using FreePBX I recommend doing some additional cleanup.

  • Remove all references to agent-add and agent-del in extensions_additional.conf as agent-manage will now facilitate this.
exten => 1234*,1,Macro(agent-add,1234,)
exten => 1234**,1,Macro(agent-del,1234,1234)
  • Remove agent-add and agent-del from extension.conf as agent-manage will now facilitate this.
[macro-agent-add]
[macro-agent-del]
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